Shipping Information
Shipping Policy
FREE UK STANDARD DELIVERY ON ORDERS OVER £99
Please note the following:
The total of the order must exceed £99
- The order must be delivered to one single UK address
- Applies to Standard Mainland Delivery only
- The total discount is £4.95, so orders going to remote areas in the UK and have a DELIVERY SURCHARGE, will still be charged the difference
- No code needed, the discount will be applied at checkout by default
DELIVERY INFORMATION
For standard UK shipping please allow 2-3 working days for delivery. However, we are able to arrange next day delivery for an additional fee. For delivery times and costs please see the Shipping Charges table.
All deliveries are made through either DPD, DHL or Royal Mail and all bottles are shipped in specially designed packages that cushion each bottle to protect them from damage during shipping. The courier company will require a signature on delivery and all packages containing alcohol will require an adult over 18 to sign for the package. Please ensure that an adult is available to receive the package as the courier company will only make two delivery attempts before returning the package to us.
Any packages returned to us due to failure to obtain an adult signature will be subject to an additional charge for re-shipment. We take great care in checking any product we purchase and ensure that each bottle is pristine and unspoilt prior to shipping. If, however, a bottle should arrive in an imperfect condition, leaking or otherwise damaged we will offer a full refund including the shipping costs. All damaged goods must be returned within 30 days. Please note it can take a few more days for your bank to complete the refund, depending on their processing time.
If your delivery address is outside the UK please be aware that you may be liable and responsible for customs duties and charges in your country.
- Uncollected Exchanges / Change of Mind Returns: If an exchange is not collected and returned, or if you change your mind and wish to return an item, you will be responsible for the full cost of the item as well as any return shipping charges incurred.
- Incorrect Items Sent: In the unlikely event that you receive an incorrect item due to our error, we will arrange for collection and cover the cost of return shipping.
- Delivery Cut-Off Time: Orders placed before 1:00 PM (UK time), Monday to Friday (excluding public holidays), are eligible for next business day delivery. Orders placed after the cut-off will be processed the next working day.
- Non-Receipt of Orders: If you have not received your order within the estimated delivery window, please check with all members of your household, neighbours, and the immediate area surrounding the delivery address. If the parcel cannot be located, please notify us within 7 days of the delivery date. In the event of a missing parcel, you may be asked to complete a Non-Receipt Declaration Form. This form helps us investigate the matter with the courier and process any claims with relevant authorities. Please note that submitting a false claim may result in legal action. For further details or assistance regarding the missing parcel, please contact our customer service team: info@regalwhisky.com, who will guide you through the next steps, including submitting the declaration form if necessary.
UK SHIPPING CHARGES
|
|
Postcodes |
Standard |
Next Working Day |
Before Noon |
Before 10:30 |
|
Zone 1 UK Mainland |
£4.95 | £7.95 | £10.95 | £12.95 | |
|
Zone 2 Northern Ireland & Inverness Isle of Man & Isles of Scilly |
BT1-BT99 IV10-IV36 IM1-IM9 IM86-IM87 IM99 TR21-TR25 |
£14.90 | £44.90 | - | - |
|
Zone 3 Highlands & Islands of Scotland |
Highlands AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50 Islands HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3 |
£14.95 | - | - | - |
|
Zone 4 Channel Islands, Scilly Isles & Jersey |
Channel Islands GY1-10 Scilly Isles TR21- 25 Jersey JE1-5 |
£31 | - | - | - |
INTERNATIONAL SHIPPING POLICY UPDATE
Austria
Belgium
Denmark
Finland
Germany
Guernsey
Ireland
Jersey
Lithuania
Luxemborg
Moldova
Netherlands
Norway
Portugal
Romania
San Marino
Spain
Switzerland
Andora
France
Gibraltar
Italy
Latvia
Vatican City
Romania
- All taxes, import duties, and customs fees are the responsibility of the customer and must be paid upon delivery or clearance.
- Alcohol import regulations are determined by local authorities, vary by country and may change without notice.
- We are unable to provide specific guidance on import limits, duties, or taxes. Customers should consult their local customs authority before placing an order.
- All orders must comply with the import laws of the destination country.
- Orders are exported from the UK in accordance with UK law, but local acceptance cannot be guaranteed.
- All international shipments are placed at the buyer’s risk. We are not liable for delays, returns, or rejections caused by customs.
- Where a parcel shipped outside of the UK is returned to Regal Whisky due to failed delivery attempts or the customer having not completed customs clearance, the delivery and return costs will be deducted from the refund, once the return has been received.
- Free international shipping for orders over £500 in value. T&C's apply.
Zone |
Countries |
Price |
| Zone 1 |
Channel Islands (Jersey & Guernsey) Ireland Republic of Ireland |
£29.90 |
| Zone 2 |
Austria
Belgium
Finland
Germany
Greece
Guernsey
Ireland
Jersey
Lithuania
Luxembourg
Moldova
Netherlands
Norway
Portugal
Romania
San Marino
Spain
Switzerland
|
£38.90
£38.90
£38.90
£38.90 |
| Zone 3 | Cyprus |
|