Please note the following:

• The total of the order must exceed £120
• The order must be delivered to one single UK address
• Applies to Standard Delivery only
• The total discount is £4.95, so orders going to remote areas in the UK and have a DELIVERY SURCHARGE will still be charged the difference
• No code needed, the discount will be applied at checkout by default

Please note:

• United States (USA) dispatch can take anywhere between 5 and 10 working days.
• International delivery to other can take anywhere between 1 and 7 working days.
• The information shown for international delivery charges are reasonable estimates - all bottles vary in size and weight so the actual shipping cost of your order will depend on your individual basket. You will be able to see the exact cost of shipping your order by adding the items to your basket, going to the checkout and selecting your destination country.
• The customer is responsible for all customs duties and charges applicable in the country of delivery.

We endeavour to ensure that all products Regal Whisky supplies to our customers are of the highest standard and arrive in perfect condition. But we are aware that occasionally things can occur which are beyond our direct control. However we want you to feel secure when ordering through us and completely satisfied with your order.

You have the right to cancel your order at any time within 14 days of your order with no penalty, providing the items in your order are not perishable, personalised, or have been specified as non-returnable at the time of ordering.

If, for any reason, you are unhappy with your order upon receipt, we will offer a full refund or exchange, as long as you inform us of your intent to return the products within 14 days of the date of your order being delivered to you. All products that are returned must be in good condition and in their original packaging. All refunds will be paid by Regal Whisky within 14 days of us receiving the returned products. We will only reimburse return delivery costs if an incorrect item was originally sent or in the case of a damaged or defective product being received by the customer.

Please be aware that some of our speciality items, such as antique and/or discontinued products, may not necessarily be in perfect condition. Any images published on The Regal Whisky website are intended for illustrative purposes only and may not be an exact representation of the product itself. Batch numbers, vintages, and bottling dates may be subject to change. In these cases, we will do our best to inform you of any such changes prior to the products being shipped to you.

If you receive a damaged or faulty product you have up to 30 days to return the item to us. This 30 day period begins from the date of ordering. In the first instance please contact us (using the contact details on our website), providing us with details of the fault or damage, including pictures if possible, and we will work with you to ensure that the matter is dealt with to your satisfaction.

What age must I be to use this website?

As per UK law, alcohol may only be sold to individuals over 18 years of age. You will need to confirm your age at checkout.

In addition the delivery courier will request a signature before releasing the shipment, and will require a signature from an individual over 18 years old before releasing a shipment containing alcoholic products.

How can I pay?

We accept all major credit cards, including Visa, MasterCard, Discover, and Delta, as well as PayPal and Direct Debit. As of this time we do not accept AMEX cards.

How will you ship my purchase?

All of our orders are delivered through DPD, so you can be assured that delivery of your order is in professional hands. All shipping methods are trackable through the DPD website.

Before shipping we take care that your purchase is in perfect condition and packed in the required protective casing.

If you have any additional questions concerning your shipment method, please email us at [email protected].

How long will delivery take?

Delivery times vary according to the delivery type, destination and address and are shown under Delivery Information above.

How much does shipping cost?

Shipping costs are shown above. Purchases containing more than a single item incur an additional surcharge. The exact amount of the surcharge will be shown to you before you checkout.

Do you ship internationally?

Yes. Please see the International Delivery section above.

What is your 14 day money back guarantee?

We want to be completely sure that you are happy with your purchase. To that end, you can cancel any purchase you’ve made within 14 days for a full refund. If the product has already been delivered to you, simply inform us within 14 days of delivery that you plan on returning it.

Who pays for return shipping?

In the rare case that the product you receive is faulty or damaged, we will offer a full refund of the purchase and any shipping costs, including return shipping when applicable. To arrange, simply email us at [email protected].

We welcome returns of undamaged products within 14 days, but we do not cover the return shipping.

Are purchases insured?

All purchases up to £500 in value are insured against damage during shipment. If your purchase value is higher than £500, we advise arranging additional insurance.

I need more help. Is there someone I can talk to?

Of course! Feel free to contact us for more information. Our phone line is open during conventional business hours and you can always send us an email at [email protected].

Please note that our office is closed on Saturdays, Sundays, and holidays.
Check out our CONTACT US PAGE for more information.